Terms and Conditions Of Trade

At Home County Shutters Ltd we offer a free of charge, no obligation quotation and design service for both InteriorPlantation Shutters and various types of blinds to domestic and commercial properties.

1.  PLACING AN ORDER

Orders are secured by receipt of a 50% deposit. A receipt will be issued with details of outstanding balance. Balance payments are due 3 working days prior to the confirmed installation date. An email reminder will be sent 7 working days before confirmed installation date.  Where a full survey is required, the deposit funds must be cleared before the survey will take place. Products supplied will remain the property of Home County Shutters Ltd until full balance payment has been received. Any extended delay in the installation of products may result in a charge towards storage costs.

Warranty on all products will commence once the full balance is received and the products are installed.  Deposit payments can be made using cash, cheque, bank transfer, debit and credit cards.

Balance payments are only payable by bank transfer or debit cards.

If you wish to pay the balance by any other payment method, cheque or cash, this must be agreed when placing the order and must be received 7 days prior to installation date, funds must be cleared for installation to commence.

2.  DELIVERY TIMES

An approximate delivery time will be given at point of sale, depending on the product purchased. Home County Shutters will confirm the installation date once the product has been received.

If due to unforeseen circumstances the products are delayed (Manufacturing, out of stock, shipping, adverse weather conditions) Home County Shutters will advise via preferred method of communication immediately. No cancellations/full/partial refunds can be offered due to these delays. This does not affect your statutory rights.

3.  CANCELLATION POLICY

All products supplied by Home County Shutters are made to measure to your specific requirements, cancellations and changes can only be made for a period of 48 hours after you have placed the order, any changes made during this time will be free of charge.

Home County Shutters cannot offer refunds or credits for any cancellations or changes once the 48 hours has elapsed.

The deposit paid to secure the order will be non-refundable.

4.  GUARANTEE

Once the full balance is received the products supplied by Home County Shutters will carry a full Guarantee as follows:

(a) Plantation Shutters carries a full 3-year guarantee on manufacturing defects and installation issues.  Any issue deemed to be caused by misuse, negligence, accidental

damage or failure to disclose at point of ordering conditions that may affect the product (condensation/damp environment) will not be covered under the Home County Shutter Guarantee.

(b) All Blinds carry a full 12 month guarantee on manufacturing defects and installation issues. Any issue deemed to be caused by misuse, negligence or accidental damage will not be covered under the Home County Shutter Guarantee.

If any product is received defective from the manufacturer, the balance payment received for the affected item will be refunded if requested. Once the replacement item is received for installation, the full balance will become due 3 days prior to installation. Delivery times for defective items fall under the clause ‘Delivery Times’

5.  INSTALLATION DAY

All working areas are to be free from restrictions to enable a safe working environment, furniture, breakables, including ornaments and photo frames must be moved prior to

installation commencing. Home County Shutters cannot be held responsible for any damage to items left in the designated area.

6.  RECOMMEND A FRIEND

Our ‘recommend a friend’ scheme pays £50 by cheque, 7 days after the deposit payment has cleared on any order £1000 and over, there is no limit to the amount of payments

that will be made as long as the person who recommends Home County Shutters is on our customer data base.

7.  DATA PRIVACY

Following new legislation surrounding GDPR (General Data Protection Regulation), effective 25th May 2018, Home County Shutters would like to assure all our customers that any personal data collected is only used to help us provide you with great service throughout your enquiry/quotation/order process, and is only kept on file for the purpose of your guarantee.

We will ask for your consent before using your name and photos of work completed for our Gallery, Facebook or Checkatrade feedback survey.